Administrative Support Specialist for a Psychology Service

1 week ago

Faisalabad City Tehsil, Pakistan beBee Careers Full time
Administrative Support Specialist for a Psychology Service

We are seeking a highly skilled and organized Administrative Support Specialist to join our team. As an integral part of our psychology service, you will play a vital role in supporting the daily operations of our practice.

Your primary responsibilities will include:

  • Inbox Management: Monitor and manage incoming communications, responding to client inquiries and resolving issues as needed.
  • Client Interaction: Respond to client queries with professionalism, providing assistance and problem-solving solutions.
  • Appointment Scheduling: Manage and schedule appointments for clients while ensuring efficient therapist rosters.
  • Financial Tasks: Process payments, invoices, and rebate claims in a timely and accurate manner.
  • Record Keeping: Maintain and update client records while ensuring confidentiality and accuracy.
  • Therapist Coordination: Manage therapist rosters, onboard new therapists, and assist with their offboarding process.
  • Report Generation: Create periodic reports based on practice needs and action as per therapist feedback.
  • Team Coordination: Facilitate communication within the team, ensuring everyone stays updated on key practice developments.
  • Content Management: Upload and schedule weekly blog posts and newsletters (the copywriting team will provide the content).

Job Details:

  • Remote Work: This is a home-based role that requires a high-speed internet connection and power backup.
  • Morning Shift: The role follows a morning shift, 5 hours, starting at 8 AM or earlier.
  • Paid Holidays: Except for one holiday, no other public holidays will be provided.
  • Benefits: Generous bonuses and annual increments.
  • Training and Onboarding: A comprehensive training program will be provided to ensure a smooth transition into the role.
  • Probation Period: A 2-month probation period will allow you to work independently and demonstrate your skills.

Requirements:

  • English Fluency: Strong command of grammar, punctuation, and spelling (both verbal and written).
  • Email Management: Ability to efficiently manage emails and compose professional, clear, and respectful communications.
  • Microsoft Office & Google Apps Proficiency: Experience with Microsoft Word, Excel, PowerPoint, Google Drive, and Google Apps.
  • Quick Learner: Ability to quickly adapt to new tools, processes, and systems.
  • Adaptability: Ability to adapt to a fast-paced environment, adjusting priorities and workflow as needed.
  • Multi-tasking & Efficiency: Strong multi-tasking skills, with the ability to handle multiple tasks simultaneously and efficiently.
  • Pressure Handling: Ability to work under pressure while maintaining quality.
  • Time Management: Ability to effectively meet deadlines and manage time across competing priorities.
  • Constructive Feedback: Open to receiving and implementing constructive feedback to improve performance and processes.
  • Growth Mindset: Willingness to take on more responsibilities and grow professionally within the role.
  • Dependability: Honesty, trustworthiness, and a strong sense of responsibility.
  • Attention to Detail: High attention to detail and the ability to work with accuracy.
  • Independent Work Style: Ability to work independently with minimal supervision while managing tasks and priorities effectively.

Desirable Skills:

Familiarity with:

  • Squarespace or other drag-and-drop website builders.
  • Mailchimp or other email marketing platforms.

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