Order to Cash Service Delivery Manager

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Lead Order to Cash Service Delivery roles offer a unique opportunity to manage and drive operations across the Pakistan market-region.

About the Role

This position will work closely with commercial teams, support centers, and in-country teams. The Service Delivery Lead will be responsible for ensuring the efficient execution, monitoring, and reporting of billing processes across Pakistan.

  • Ensure vendors and restaurants are paid accurately and on time, in line with SLAs or contractual terms.
  • Maintain effective communication and coordination with all relevant stakeholders.
  • Provide monthly reporting and insights to support in-country teams.
  • Build and manage a high-performing service delivery team.
Responsibilities

The Service Delivery Lead will oversee the onboarding and integration of new markets or processes into the Shared Service Centre. This role also involves driving functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.

A key focus will be identifying operational improvements and collaborating with the Transformation and IT teams to implement automation initiatives.

Requirements

To succeed in this role, you will need:

  • 8+ years of relevant accounting and operations experience, with a degree in Accounting, Business Administration, or Finance.
  • 8-10 years of experience leading a team of 3-10 FTEs.
  • Experience in SAP or Oracle ERP systems for Billing.
  • Familiarity with Salesforce (CRM) and its integration with ERP systems.
  • Strong analytical skills and foresight into potential operational issues.
What We Offer

We operate in a fast-paced environment where we innovate, prioritize, decide, and deliver. If you're driven to achieve your dreams, come join us.



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