Order to Cash Service Delivery Expert

1 week ago


Karachi, Sindh, Pakistan beBee Careers Full time
Lead Order to Cash Service Delivery Role

About the Opportunity:

  • The role is part of a larger mission to serve meals to every table.
  • You will lead a team responsible for managing billing processes across Pakistan.
  • Your responsibilities will include leading a dynamic team, championing operational excellence, and overseeing the onboarding and integration of new markets or processes into the Shared Service Centre.

Key Responsibilities:

  • Monitor and ensure Service Level Agreements (SLAs) and OKRs are consistently met, both for internal teams and outsourced providers (where applicable).
  • Drive functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.
  • Provide stakeholders with timely reports and analyses to facilitate strategic decision-making.

Core Deliverables:

  • Evaluate vendors and restaurants to ensure they are paid accurately and on time, in line with SLAs or contractual terms.
  • Maintain effective communication and coordination with all relevant stakeholders.
  • Build and manage a high-performing service delivery team.
  • Research, track, and resolve billing issues promptly.
  • Continuously improve billing processes, ensuring SLAs are met, and escalate issues for timely prioritization.

Requirements:

  • A minimum of 8 years of relevant accounting and operations experience, preferably in a leadership role.
  • Strong analytical skills and foresight into potential operational issues.
  • Knowledge or experience in the tech/startup industry, entrepreneurial environments, or fast-paced settings is preferred.
  • Familiarity with SAP or Oracle ERP systems for Billing and Salesforce (CRM) is desired.


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