Support Professional

2 days ago


Gujranwala, Punjab, Pakistan beBeeTechnical Full time 900,000 - 1,200,000
Job Title

We are seeking a skilled professional to provide technical assistance and support for our products. Our customers include educational institutions worldwide.

Duties:
  • Offer top-notch phone and email support to troubleshoot user issues
  • Contribute to product enhancements by recommending improvements
  • Ensure the quality of new releases through rigorous testing and research
  • Participate in research projects
  • Collaborate with the development team to support product growth through research and documentation
  • Keep our knowledge base up-to-date by creating and publishing cases and release notes
Requirements:
  1. Relevant diploma or degree in computer science or information technology
  2. Excellent communication and interpersonal skills
  3. Strong English writing and speaking abilities
  4. High typing speed and accuracy
  5. A passion for problem-solving and analytical thinking
  6. In-depth knowledge of Microsoft Office applications
  7. Previous experience in technical support is an asset
  8. Minimum 3-5 years of experience required
Important Details:
  • Full-time permanent position
  • Remote work arrangement with stable high-speed internet access required
  • Commitment to the organization is essential; no other jobs allowed


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