Service Delivery Expert

15 hours ago

Lahore, Punjab, Pakistan beBee Careers Full time
Job Title: Service Delivery Expert

We are seeking a highly skilled and customer-focused Service Delivery Expert to join our team.

This role is responsible for providing exceptional support to our customers through various channels, including phone, email, and chat. As a Service Delivery Expert, you will be the first point of contact for customers, handling their inquiries and resolving issues in a timely and professional manner.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. Strong product knowledge and technical proficiency are also essential for this role.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues efficiently.
  • Maintain accurate records of customer interactions.
  • Collaborate with internal teams to address complex customer issues.
Required Skills and Qualifications

To succeed as a Service Delivery Expert, you must possess:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical skills.
  • Ability to multitask and prioritize tasks effectively.
  • Basic computer skills and proficiency in Microsoft Office applications.

Bonus Skills:

  • Experience working in a fast-paced customer service environment.
  • Knowledge of CRM systems and customer support software.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary and bonus structure.
  • A range of health insurance options.
  • A generous paid time off policy.

Other Perks:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.

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