
Global IT Service Delivery Leader
5 days ago
Global IT Service Delivery Leader
We are seeking an experienced professional to lead our international IT service delivery operations. The successful candidate will be responsible for ensuring the effective delivery of technical support services across global teams.
The ideal candidate must have a proven track record in managing international IT support or data center teams, with expertise in service delivery, program and operations management. Strong leadership skills in SLA/KPI management and global coordination are also essential.
Key Responsibilities:
- Lead IT service delivery operations across EUC, Desktop Support, Network, and Data Center teams
- Ensure all services are delivered within predefined timelines, scope, and budget
- Manage staffing, engineer deployment, onboarding, and coordination with internal teams
- Govern SLA adherence, generate performance reports, and lead continuous service improvement
- Enforce compliance with ITIL-based processes in incident, change, and problem management
- Collaborate with internal teams for proposals, service quotes, and contract drafting
Required Skills and Qualifications:
- Experience: 5–10 years in managing international IT support or data center teams
- Certifications: ITIL and PMP (mandatory)
- Proven expertise in service delivery, program and operations management
- Strong leadership in SLA/KPI management and global coordination
- Excellent communication and stakeholder management skills
Benefits:
- Competitive salary + performance-based incentives
- Opportunities to work with global enterprise clients
- Tech-forward and collaborative work environment
- Support for ongoing professional development and certifications
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