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Technical Assistance Representative
6 days ago
**About the Role:**
The successful candidate will be responsible for providing exceptional customer support to our clients.
Key responsibilities include responding to customer inquiries, identifying customer needs, and updating internal databases with relevant information.
**Key Performance Indicators (KPIs):**
- First response time.
- Resolution rate.
- Customer satisfaction ratings.
**Required Skills and Qualifications:**
- 1-2 years of experience in a customer-facing role.
- Proficiency in using help desk software and remote support tools.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
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