Technical Assistance Expert

3 days ago


Lahore, Punjab, Pakistan Diem Technologies Incorporated Full time
About the Job:

As a Customer Support Representative, you will play a vital role in ensuring customer satisfaction and loyalty. You will be responsible for providing timely and accurate responses to customer inquiries, identifying customer needs, and assisting with feature usage.

Responsibilities:
  1. Provide exceptional customer service through multiple communication channels.
  2. Identify customer needs and provide tailored solutions to meet their requirements.
  3. Maintain accurate records of customer interactions and feedback.
  4. Collaborate with internal teams to resolve complex customer issues.
  5. Develop and maintain a deep understanding of our products and services to provide informed support.
  6. Stay up-to-date with industry trends and developments to enhance customer experience.
Requirements:
  • 2+ years of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Fluent in English with excellent written and verbal communication skills.


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