Senior Client Services Manager

3 days ago


Karachi, Sindh, Pakistan beBeeOperations Full time 1,800,000 - 2,500,000
Service Operations Manager Job

This position is responsible for managing client services operations efficiently and effectively to achieve total customer satisfaction.

  1. The Service Operations Manager will oversee the management and supervision of staff through team leads, ensuring efficient resource allocation and timely problem resolution.
  2. Key performance metrics such as daily complaints resolution time will be regularly reviewed, with corrective actions taken to maintain and improve internal performance benchmarks.
  3. The Service Operations Manager will ensure regular interaction and communication with both internal and external clients, striving to provide services that exceed expectations.
  4. Adherence to the desired service level as per SLA will be ensured, with preventive maintenance planning and scheduling coordinated with Clients.
  5. MIS reports will be submitted to management in a timely manner, providing visibility and aiding decision-making.
  6. Building relationships and rapport with customers will be actively pursued, while encouraging a healthy team environment and maintaining a high-energy work culture.
Job Specification
  • Required Competencies:
  • A Master's degree in Business Administration or related field is required, with additional qualifications such as BE Electrical/Electronics regarded as an advantage.
  • 3-4 years of experience in Operations Management is necessary, with proven expertise in planning, organizing, leading, executing, controlling, and improving operations.
  • Strong customer orientation, analytical and problem-solving skills, and good communication skills (both oral and written English) are essential.
  • Excellent interpersonal and team-building skills, along with the ability to build relationships and rapport, are also crucial.


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