Senior Network Support Professional

6 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Network Support Specialist Job Description

The ideal candidate will be responsible for delivering technical support and training to customers, helping resolve various technical issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:
  • Provide technical support via phone, email, and chat for troubleshooting issues related to software, networking, and applications.
  • Document, track, and monitor service requests using ticketing systems to ensure timely resolutions.
  • Collaborate with internal teams to discuss and find solutions to problems, while applying strong analytical, communication, and problem-solving skills.
  • Identify and report software bugs, researching solutions and submitting change requests to the development team for testing and resolution.
  • Analyze system databases to identify inconsistencies or data damage, executing corrections to maintain customer data integrity.
  • Prioritize customer-reported issues within the team, ensuring proper resolution and timely updates for customers and management.
Required Skills and Qualifications:
  • Minimum 4+ years of technical support experience, preferably supporting or deploying applications/products.
  • A.A. degree in a technical field or equivalent experience.
  • Industry-specific certifications such as Sonicwall, Cisco, Microsoft, CompTIA, or equivalent.
  • Proficiency in LAN/WAN networking and telecommunications.
  • Experience or knowledge of client/server and web/mobile applications.
  • Strong technical aptitude, with expertise in software and operating system troubleshooting methodologies.
  • Excellent written and verbal communication skills, with a customer-centric focus.
  • Ability to apply strong analytical and critical thinking skills to identify, resolve, and document customer-reported issues.
Benefits:
  • Market-leading salary
  • Medical coverage for self and dependents
  • Parent's medical coverage
  • Provident fund
  • Employee performance-based bonuses
  • Home internet subsidy
  • Conveyance allowance
  • Profit sharing plan (tenured employees only)
  • Life benefit
  • Child care facility
  • Company-provided lunch/dinner
  • Professional development budget
  • Friendly work environment
  • Leave encashment
Job Requirements:
  • Mid-senior level
  • Full-time employment
  • Information technology job function
  • IT services and consulting industry

This is an exciting opportunity to join a dynamic team and contribute to providing a professional and positive user experience.

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