Support Operations Expert

4 days ago


Karachi, Sindh, Pakistan Buono Private Limited Full time

Job Description:

The Customer Support Specialist will ensure that all customer needs are promptly addressed by responding to customers' requests, orders, questions, and concerns in a timely and accurate manner.

This role requires excellent communication and organizational skills, as well as the ability to build relationships over the phone. The ideal candidate must be quality focused, an effective team player, and motivated to achieve a rewarding career within the organization.

The successful candidate will have a solid understanding of the company's concepts, products, practices, and procedures gained through extensive training provided by Buono Private Limited.

Responsibilities:

  1. Accurately enter customer sales orders, quotes, and returns.

  2. Address basic technical support questions.

  3. Receive inbound calls and respond to calls as appropriate.

  4. Promptly resolve customer service issues to the customer's satisfaction per company procedures and standards.

  5. Create and maintain customer accounts in the database.

  6. Perform administrative duties, reports, and special projects associated with Customer Support.



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