IT Infrastructure Specialist

3 days ago

Dera Ghazi Khan, Punjab, Pakistan beBeeEngineer Full time 800,000 - 1,500,000
Job Description

We are looking for a highly skilled IT Engineer who will be responsible for providing technical assistance to our colleagues on site and remotely.

  • Diagnose and troubleshoot software and hardware related incidents and help our colleagues with their day to day IT needs.
  • Provide 1st to 3rd support to all the IT systems and services provided and used by the company.
  • Log and track all incidents via the ITSM tool (Jira) and follow the incident management process.

Key Responsibilities:

  • Working on escalated Incidents from the IT Service Desk and ensuring that Incidents are updated regularly with meaningful updates, quality and troubleshooting steps performed.
  • Providing support via the central IT Support Slack channel and ensuring that incidents are logged on behalf of the end users.
  • Ensure that priority 1 / critical issues are communicated to the leadership team and key stakeholders for visibility and awareness.

Infrastructure and Systems:

  • Perform daily checks on IT infrastructure and systems to ensure that uptime for network performance, WiFi, Zoom rooms, Business applications, Datacenter etc.
  • Support Call Center by providing related technical support, including configure and deliver required hardware devices.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

Required Skills and Qualifications:

  • Bachelor's degree in computing or similar discipline.
  • Well experienced, all-rounder IT support / infrastructure engineer with working knowledge of IAM, MDM, Office 365 or Google Apps, Slack, Zoom, Meraki WiFi, Apple Mac, Windows, VMWare, and Public / Private cloud technologies.
  • IT certifications such as MCSE, CCNA, ITIL.
  • 2-3 years experience.

Personal Attributes:

  • Ability to support on Saturday (shift rotation).
  • Effectively communicates relevant project information to superiors.
  • Delivers engaging, informative and well-organized presentations.
  • Resolves and/or escalates issues in a timely fashion.
  • Understands how to communicate difficult/sensitive information tactfully.

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