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Service Excellence Associate

2 weeks ago

Faisalabad City Tehsil, Pakistan beBee Careers Full time

Job Details

We are seeking a dedicated and customer-focused individual to join our team as a Service Excellence Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Your key responsibilities will include:

  • Responding to customer inquiries and resolving issues in a timely and professional manner.
  • Providing product and service information to customers, answering any questions they may have.
  • Assisting customers with order placements, returns, and account management.
  • Addressing customer complaints and providing solutions and alternatives in a timely manner.
  • Following communication procedures, guidelines, and policies.
  • Documenting customer interactions and maintaining accurate customer records.
Requirements
  • Strong communication skills, both verbal and written.
  • Able to listen actively and empathize with customers.
  • Problem-solving skills with the ability to handle difficult or challenging situations calmly and efficiently.
  • Proficiency in using customer service software, CRM tools, and other related technologies.
  • Strong organizational and multitasking abilities.
  • Able to work in a fast-paced environment while maintaining attention to detail.
  • High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.