
2. Customer Service Representative
4 weeks ago
Location: Second Floor, 33B D Ground, Block B People's Colony No 1, Faisalabad, Punjab
Phone: +92 316 5727772
FEMALES ENCOURAGED TO APPLYNote:We might ask for your recent work contact references.
To apply, please submit your resume and cover letter to hr@a1jewellers.com.
Customer Service Representative (CSR)The ideal candidate will have a strong background in customer service. Will possess the ability to professionally and confidently handle customer inquiries, complaints & feedback across various channels, including social media, email and WhatsApp. Exceptional communication and problem-solving skills are vital for succeeding in this role.
Why choose A1 Jewellers?- Learn from the best in the business
- Enjoy a friendly and supportive work environment with endless opportunities for personal and professional growth
- Adequate training is provided
- Assist customers with their jewellery inquiries and purchases with professionalism
- Offer expert advice on our stunning jewellery collections
- Handle customer concerns and ensure their satisfaction
- Maintain our reputation for exceptional customer service
- Respond promptly and professionally to customer inquiries via WhatsApp, social media, email, and other channels, including phone calls
- Address and resolve customer complaints and issues in a timely and efficient manner, ensuring customer satisfaction
- Monitor and respond to customer reviews and feedback, actively seeking opportunities to enhance our services
- Assist with sales and CRM-related tasks, including managing order-related emails, returns requests, and customer feedback
- Collaborate closely with other departments to ensure seamless customer service and communication, fostering a cohesive team environment
- Maintain an in-depth understanding of our products and services to provide accurate information and assistance to customers
- Identify and escalate issues or concerns to the appropriate team members or management as needed for swift resolution
- Contribute to the continuous improvement of customer service processes and procedures to elevate overall customer satisfaction
- A passion for all things jewellery
- Proven experience as a Customer Service Representative or in a similar customer-facing role
- Exceptional written and verbal communication skills, including phone etiquette for customer calls
- Excellent command of English language is essential
- Stellar problem-solving and conflict-resolution abilities
- Ability to multitask, prioritise and manage time effectively to handle diverse customer inquiries
- Proficiency in using social media, email, messaging platforms and phone systems.
- A friendly and approachable personality
- Knowledge of CRM systems and best practices to efficiently manage customer interactions.
- Ability to work both independently and collaboratively as part of a dynamic team
- High level of empathy, patience and a genuine desire to assist customers, fostering positive customer experiences
- A commitment to delivering the WOW factor
Your regular hours of work will be 51 hours per week. The weekly schedule is as follows: Monday to Thursday & Saturday from 1:00 PM to 10:00 PM and Friday from 4:00 PM to 10:00 PM.
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