2. Customer Service Representative

5 days ago


Faisalabad City Tehsil, Pakistan Interstate AC Service Full time

Location: Second Floor, 33B D Ground, Block B People's Colony No 1, Faisalabad, Punjab

Phone: +92 316 5727772

FEMALES ENCOURAGED TO APPLYNote:

We might ask for your recent work contact references.

To apply, please submit your resume and cover letter to hr@a1jewellers.com.

Customer Service Representative (CSR)

The ideal candidate will have a strong background in customer service. Will possess the ability to professionally and confidently handle customer inquiries, complaints & feedback across various channels, including social media, email and WhatsApp. Exceptional communication and problem-solving skills are vital for succeeding in this role.

Why choose A1 Jewellers?
  • Learn from the best in the business
  • Enjoy a friendly and supportive work environment with endless opportunities for personal and professional growth
  • Adequate training is provided
What You'll Do?
  • Assist customers with their jewellery inquiries and purchases with professionalism
  • Offer expert advice on our stunning jewellery collections
  • Handle customer concerns and ensure their satisfaction
  • Maintain our reputation for exceptional customer service
  • Respond promptly and professionally to customer inquiries via WhatsApp, social media, email, and other channels, including phone calls
  • Address and resolve customer complaints and issues in a timely and efficient manner, ensuring customer satisfaction
  • Monitor and respond to customer reviews and feedback, actively seeking opportunities to enhance our services
  • Assist with sales and CRM-related tasks, including managing order-related emails, returns requests, and customer feedback
  • Collaborate closely with other departments to ensure seamless customer service and communication, fostering a cohesive team environment
  • Maintain an in-depth understanding of our products and services to provide accurate information and assistance to customers
  • Identify and escalate issues or concerns to the appropriate team members or management as needed for swift resolution
  • Contribute to the continuous improvement of customer service processes and procedures to elevate overall customer satisfaction
What You'll Need?
  • A passion for all things jewellery
  • Proven experience as a Customer Service Representative or in a similar customer-facing role
  • Exceptional written and verbal communication skills, including phone etiquette for customer calls
  • Excellent command of English language is essential
  • Stellar problem-solving and conflict-resolution abilities
  • Ability to multitask, prioritise and manage time effectively to handle diverse customer inquiries
  • Proficiency in using social media, email, messaging platforms and phone systems.
  • A friendly and approachable personality
  • Knowledge of CRM systems and best practices to efficiently manage customer interactions.
  • Ability to work both independently and collaboratively as part of a dynamic team
  • High level of empathy, patience and a genuine desire to assist customers, fostering positive customer experiences
  • A commitment to delivering the WOW factor
WORK SCHEDULE:

Your regular hours of work will be 51 hours per week. The weekly schedule is as follows: Monday to Thursday & Saturday from 1:00 PM to 10:00 PM and Friday from 4:00 PM to 10:00 PM.

#J-18808-Ljbffr

  • Faisalabad City Tehsil, Pakistan Reach Foreign Full time

    Company DescriptionReach Foreign is dedicated to providing assistance to students seeking higher education from top-ranked universities around the world. We offer career counseling services to help students achieve their academic goals. As an official representative of universities in the USA, Australia, Canada, UK, and Europe, we strive to facilitate...


  • Faisalabad City Tehsil, Pakistan beBee Careers Full time

    Customer Service RepresentativeWe're seeking a talented individual to fill this entry-level position as a Customer Service Representative in Faisalabad.The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing information about products and services. Strong communication skills are essential to maintain customer...


  • Faisalabad City Tehsil, Pakistan Xenix Tech Full time

    Bachelor's degree in Business Administration or related field.Commitment to customer satisfaction and service excellence.Job Description:Xenix Tech is looking for energetic and dynamic Customer Service Representatives to join our team in Faisalabad. As a Customer Service Representative, you will be the first point of contact for our clients and will be...


  • Faisalabad City Tehsil, Pakistan TalentPop App Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.Perks & BenefitsAnnual performance-based...


  • Faisalabad City Tehsil, Pakistan beBee Careers Full time

    Customer Service RepresentativeJob Overview:The Customer Service Representative plays a pivotal role in ensuring seamless communication between clients and internal teams. This individual is responsible for fostering positive relationships, understanding client needs, and effectively conveying them to the relevant stakeholders.This position requires...


  • Faisalabad City Tehsil, Pakistan beBee Careers Full time

    Job Title: Customer Service RepresentativeAbout the Job:We are seeking a highly skilled and professional Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Handle inbound and outbound calls professionally and...


  • Faisalabad City Tehsil, Pakistan The Grand Central Mall Full time

    About UsThe Grand Central Mall is Faisalabad's largest and most anticipated lifestyle destination, bringing together top retail brands, dining, and modern living—all under one roof. We're redefining the city's shopping and entertainment experience.Job SummaryWe're looking for a Customer Service Representative to be the first point of contact for our...


  • Faisalabad City Tehsil, Pakistan beBee Careers Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team.The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to work in a fast-paced environment.This role involves handling customer inquiries via phone, email, or chat, resolving issues efficiently, and...


  • Faisalabad City Tehsil, Pakistan beBee Careers Full time

    Customer Service RoleWe are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent verbal communication skills in English and Urdu, as well as strong problem-solving abilities.Job ResponsibilitiesProvide top-notch customer service via email, call, and live chat.Answer queries through SMS, email, call, and...


  • Faisalabad City Tehsil, Pakistan beBee Careers Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring that customers have a positive experience with our brand.