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7 hours ago
The objective of this role is to orchestrate the workings of various teams and guarantee successful operations.
Main Responsibilities- Coordinate between different operational teams
- Maintain communication among stakeholders in USA, Australia, and Pakistan
- Create reports, analyze data, and monitor performance metrics
- Analyze software application issues using logs and reports
- Ensure Key Performance Indicators (KPIs) are met
- Foster a positive team environment and motivate team members
- Implement and improve processes continuously
- Strategic management understanding
- A highly proactive approach
- Excellent interpersonal skills
- Fluent English speaking and writing abilities
- Data analysis skills using various tools
At least 3 years of experience managing successful operations in BPO or Call Centers. A graduate degree from a reputable foreign or local university is required. ITIL and Six Sigma certifications are desirable.
This role is based in Islamabad, Pakistan.
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