Business Solutions Advocate

1 day ago

Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full time
Customer Support Expert

We're seeking a highly skilled Customer Support Expert to join our team. In this role, you'll be the primary point of contact for customers, providing exceptional support and ensuring their success.

As a Customer Support Expert, you'll handle inbound calls, emails, and call-back requests from customers. You'll also provide software support by troubleshooting technical issues or general account queries.

Key responsibilities include:

  1. Answering inbound calls & emails from customers
  2. Providing software support by troubleshooting technical issues or general account queries
  3. Investigating the root cause of issues using system knowledge
  4. Gathering information on issues from customers to report or escalate to appropriate Subject Matter Experts
  5. Promoting and maintaining a high-quality, professional service-oriented company image among our customer bases

Required skills and qualifications:

  • 1-3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia)
  • Highly organized and detail-oriented
  • A solution-oriented approach to problem-solving
  • Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses
  • Strong interpersonal skills and proficiency in English communication (both written & verbal)

Benefits:

  • Competitive salary package based on experience
  • Comprehensive Group Health and Life Insurance
  • Gratuity
  • EOBI
  • Transport facility (If place of residency is within a 25-kilometer radius of company's address) / Fuel allowance
  • Paid time off (Annual, Sick, Casual, Bereavement, Parental)

What we offer:

  • A chance to make a real impact by solving meaningful customer issues
  • Opportunities for career growth and development
  • A collaborative and supportive work environment

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