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Technical Support Engineer
3 days ago
The ideal candidate for this role will have a proven track record of providing technical support and resolving complex network issues. In this role, you will be responsible for ensuring the smooth operation of customer networks, identifying areas for improvement, and implementing changes to enhance network performance.
You will work closely with our NOC and Network Engineering teams to troubleshoot and resolve network issues, collaborate with vendors and partners to resolve critical incidents, and provide expert-level technical guidance to internal stakeholders.
Key Responsibilities:- Network Monitoring and Troubleshooting: Monitor customer networks and troubleshoot issues using various tools and techniques to ensure prompt resolution.
- Change Implementation: Collaborate with cross-functional teams to implement network changes and upgrades, ensuring minimal disruption to customer services.
- Knowledge Sharing and Documentation: Document lessons learned, best practices, and knowledge gained from network projects and initiatives to enhance team knowledge and expertise.
- Technical Experience: At least 5 years of experience in network operations, technical support, or a related field, with a focus on network infrastructure, design, and implementation.
- Technical Skills: Strong understanding of network protocols, architectures, and technologies, including routers, switches, firewalls, and other security devices.
- Soft Skills: Excellent communication, analytical, and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
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