Technical Support Engineer

3 days ago


Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

The ideal candidate for this role will have a proven track record of providing technical support and resolving complex network issues. In this role, you will be responsible for ensuring the smooth operation of customer networks, identifying areas for improvement, and implementing changes to enhance network performance.

You will work closely with our NOC and Network Engineering teams to troubleshoot and resolve network issues, collaborate with vendors and partners to resolve critical incidents, and provide expert-level technical guidance to internal stakeholders.

Key Responsibilities:
  • Network Monitoring and Troubleshooting: Monitor customer networks and troubleshoot issues using various tools and techniques to ensure prompt resolution.
  • Change Implementation: Collaborate with cross-functional teams to implement network changes and upgrades, ensuring minimal disruption to customer services.
  • Knowledge Sharing and Documentation: Document lessons learned, best practices, and knowledge gained from network projects and initiatives to enhance team knowledge and expertise.
Requirements:
  • Technical Experience: At least 5 years of experience in network operations, technical support, or a related field, with a focus on network infrastructure, design, and implementation.
  • Technical Skills: Strong understanding of network protocols, architectures, and technologies, including routers, switches, firewalls, and other security devices.
  • Soft Skills: Excellent communication, analytical, and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.


  • Islamabad, Islamabad, Pakistan Acorn Technology Services Full time

    We are seeking a skilled Technical Support Specialist to join our team at Acorn Technology Services.As a key member of our support team, you will be responsible for providing exceptional customer service by resolving technical issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone or chat within 15...


  • Islamabad, Islamabad, Pakistan Motive Full time

    About the Job:As a Technical Support Specialist at Motive, you will be the primary point of contact for issues and questions regarding our product. Your role will involve providing exceptional support through various channels, as well as collaborating with our team to develop and scale our Technical Support function.Key Responsibilities:Email, Chat, and...


  • Islamabad, Islamabad, Pakistan TEKenable Ltd Full time

    TEKenable Ltd. is seeking a skilled Technical Solutions Engineer to join our team. As a member of our IT consulting company, you will work closely with cross-functional teams to deliver high-quality technical solutions to our clients.\As a Technical Solutions Engineer, you will be responsible for providing technical support and maintenance services for...


  • Islamabad, Islamabad, Pakistan Professional Systems (Pvt) Ltd Full time

    We are seeking a highly skilled individual to fill the role of Customer Support Engineer for our Islamabad region.About You:You hold a Bachelor's degree in Electronics from a recognized university.You have up to 1 year of experience in a field related to scientific or analytical equipment.You possess excellent communication and interpersonal skills, with a...


  • Islamabad, Islamabad, Pakistan APIMATIC Full time

    We are a developer experience company with a mission to increase developer productivity worldwide. Our flagship product is a code generation engine that generates developer portals and API SDKs for programming languages.About the RoleYou will possess a deep technical understanding of our entire product and service portfolio. You will leverage this knowledge...


  • Islamabad, Islamabad, Pakistan Professional Systems (Pvt) Ltd Full time

    Professional Systems (Pvt) Ltd is a leading provider of technical solutions and services. As a Jr. Customer Support Engineer, you will play a critical role in delivering exceptional customer experiences.Job Description:Provide technical support and assistance to customers in the Islamabad region via phone, email, or in-personCollaborate with cross-functional...


  • Islamabad, Islamabad, Pakistan NADRA Technologies Ltd Full time

    We are looking for an experienced Technical Support Specialist to provide top-notch support to our customers. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex technical issues.Responsibilities:Analyze customer complaints and resolve issues promptly and professionally.Develop and maintain documentation to...

  • IT Support Engineer

    5 days ago


    Islamabad, Islamabad, Pakistan Buono Private Limited Full time

    As a Jr. Network Support Specialist at Buono Private Limited, you will play a vital role in ensuring the smooth operation of our IT infrastructure. Your primary responsibilities will include troubleshooting and resolving system, network, and software issues, as well as performing hardware and software upgrades. You will work closely with our lead networking...


  • Islamabad, Islamabad, Pakistan Al-Shams Technologies Full time

    Job Title: Technical Support SpecialistJob Summary:Al-Shams Technologies is seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in information technology, with a focus on providing technical support, troubleshooting, and maintaining IT systems.Key Responsibilities:Technical Support:Provide...


  • Islamabad, Islamabad, Pakistan Cybernet - Lakson Group of Companies Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to provide exceptional first-line technical support to our users. The ideal candidate will have a strong understanding of IT infrastructure and be able to effectively troubleshoot and resolve hardware, software, and network issues.About the RoleProvide technical assistance via phone,...


  • Islamabad, Islamabad, Pakistan Irco Full time

    Support Services SpecialistAs a Support Services Specialist at Irco, you will play a critical role in providing exceptional service to our clients. The ideal candidate will have strong technical knowledge and excellent communication skills.Key Tasks:Provide technical support to clients.Resolve client issues promptly.Collaborate with internal teams.Document...


  • Islamabad, Islamabad, Pakistan ITCS (IT Consulting and Services) Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at ITCS (IT Consulting and Services). As a key member of our technical support group, you will play a vital role in ensuring the smooth operation of our clients' computer systems and networks.Key ResponsibilitiesMaintain and run the overall I.T infrastructure for valued...


  • Islamabad, Islamabad, Pakistan APIMATIC Full time

    We're looking for a Customer Service Expert to join our team. As a Customer Service Expert, you will work closely with our customers to provide timely and effective support for their technical issues.About the RoleThe ideal candidate will possess a deep understanding of our products and services, as well as excellent technical problem-solving skills. They...


  • Islamabad, Islamabad, Pakistan S&P Global, Inc. Full time

    Job Description">As a Technical Support Specialist at S&P Global, you will be responsible for providing high-quality technical support to our customers.">Support the development and maintenance of our CRM system.Work closely with end-users, product owners, and development teams to resolve issues and improve the overall customer experience.Identify areas for...


  • Islamabad, Islamabad, Pakistan Cloudpso Full time

    Job Title: Technical Support SpecialistWe are seeking a dedicated Technical Support Specialist to join our team in a remote position based on the East Coast to support our primary customers on the East Coast and EU regions.The ideal candidate will have experience in tiered-level technical customer support, a strong understanding of resolving customer needs...


  • Islamabad, Islamabad, Pakistan People Full time

    About the Role:Job DescriptionWe are seeking an experienced engineer to join our team as a Senior Software Implementation Engineer. The successful candidate will be responsible for delivering high-quality engineering solutions and managing technical risks during project delivery.Key ResponsibilitiesDesign and implement low-level designs and integration...


  • Islamabad, Islamabad, Pakistan ibex Full time

    Job OverviewWe are seeking a skilled Technical Support Liaison to act as the primary point of contact for our customers, providing exceptional support and ensuring their satisfaction.


  • Islamabad, Islamabad, Pakistan WellnessLiving Systems Inc. Full time

    Achieve App SpecialistJob Requirements:To excel as an Achieve App Specialist, you must possess the following qualifications:Main Skills:Technical Support Experience: Minimum 2 years of experience in a technical support role.Communication Skills: Strong verbal and written communication skills.Problem-Solving Abilities: Excellent problem-solving...


  • Islamabad, Islamabad, Pakistan ContentStudio inc Full time

    We are seeking a Technical Support Expert to provide assistance with technical issues related to our products and services.The successful candidate will be responsible for resolving customer inquiries, recommending solutions, and guiding users through product features and functionalities.Key responsibilities include:Responding to customer queries in a timely...


  • Islamabad, Islamabad, Pakistan Pakistan Centre for Philanthropy Full time

    About the RoleWe are looking for a highly skilled Technical Support Professional to support our IT program activities. As a key member of our team, you will be responsible for providing technical assistance to teachers and ensuring the effective implementation of our IT program.ResponsibilitiesThe successful candidate will be responsible for:Providing...