Technical Support Operations Manager

4 days ago


Islamabad, Islamabad, Pakistan Motive Full time
About the Job:

As a Technical Support Specialist at Motive, you will be the primary point of contact for issues and questions regarding our product. Your role will involve providing exceptional support through various channels, as well as collaborating with our team to develop and scale our Technical Support function.

Key Responsibilities:
  • Email, Chat, and Voice Support: Respond to inbound inquiries via our support hotline, live chat feature, or support email address during Pacific Standard Time business hours
  • Customer Service Analysis: Collect customer support requests and bugs, then relay findings to our product and engineering teams to address these issues
  • System Evaluation: Assess our existing tools and work with engineering to develop tools that enable this function to grow
What We're Looking For:
  • Natural ability to empathize with users
  • Strong analytical skills
  • Excellent verbal and written communication skills
  • Native or bilingual spoken and written English skills
  • Comfortable with rotational shifts


  • Islamabad, Islamabad, Pakistan Operations Pro Full time

    Social Media Operations ExpertAt Operations Pro, we deliver innovative solutions to clients across the globe. Our team is passionate about leveraging social media platforms to drive business growth and expand our reach.This role plays a crucial part in our strategy, offering a unique blend of creativity and technical expertise. Direct supervision from...


  • Islamabad, Islamabad, Pakistan Offshore Business Consultants Full time

    At Offshore Business Consultants, we value our employees and provide them with opportunities for growth and development. As a Technical Support Expert, you will play a critical role in providing technical support and guidance to internal teams and external customers.You will be responsible for monitoring and executing daily operational activities to manage...


  • Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

    The ideal candidate for this role will have a proven track record of providing technical support and resolving complex network issues. In this role, you will be responsible for ensuring the smooth operation of customer networks, identifying areas for improvement, and implementing changes to enhance network performance.You will work closely with our NOC and...


  • Islamabad, Islamabad, Pakistan WellnessLiving Systems Inc. Full time

    Achieve App SpecialistJob Requirements:To excel as an Achieve App Specialist, you must possess the following qualifications:Main Skills:Technical Support Experience: Minimum 2 years of experience in a technical support role.Communication Skills: Strong verbal and written communication skills.Problem-Solving Abilities: Excellent problem-solving...


  • Islamabad, Islamabad, Pakistan Operations Pro Full time

    Digital Marketing Position at Operations ProSeeking talented professionals to join our team! As a digital marketer, you will be involved in various tasks such as project management, marketing strategy development, and client engagement.We look for candidates with:Experience in social media marketingFundamental design knowledgeEffective communication and...


  • Islamabad, Islamabad, Pakistan GovCIO Full time

    **Role Overview:**We are seeking an experienced Client Systems Technical Support Administrator to join our team at GovCIO.**Responsibilities:**Provide systems administration support and technical assistance to the communications squadronAdminister, install, operate, and maintain AFCENT network and day-to-day technical operation of the Network Control Center...


  • Islamabad, Islamabad, Pakistan Microcred Full time

    Key Skills:Strong technical skills in Linux and Windows operating systems;Expertise in system deployment and network monitoring;Ability to work under pressure and manage multiple priorities.The ideal candidate will have a strong background in IT operations and a passion for delivering high-quality results. They should be able to communicate effectively with...


  • Islamabad, Islamabad, Pakistan ITCS (IT Consulting and Services) Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at ITCS (IT Consulting and Services). As a key member of our technical support group, you will play a vital role in ensuring the smooth operation of our clients' computer systems and networks.Key ResponsibilitiesMaintain and run the overall I.T infrastructure for valued...


  • Islamabad, Islamabad, Pakistan Decimal Solution Full time

    Service Delivery ExpertDecimal Solution seeks a seasoned Technical Support Representative to deliver exceptional service and support our operations.Key Accountabilities:Inventory Management: Ensuring accurate and timely inventory updates is vital for efficient service delivery.Operational Coordination: Collaboration with the American team streamlines...


  • Islamabad, Islamabad, Pakistan Decimal Solution Full time

    Technical Support RepresentativeWe are seeking a dedicated and dynamic Technical Support Representative (TSR) to support our operations at Decimal Solution.Key Responsibilities:Inventory Management: Timely addition of newly acquired vehicles ensures accurate system reflection.Operational Coordination: Collaborative efforts with the American team streamline...


  • Islamabad, Islamabad, Pakistan Teresol Pvt. Ltd. Full time

    About the RoleTeresol Pvt Ltd is seeking an experienced Technical Operations Manager to lead and optimize our network operations. The ideal candidate should have a strong technical background, leadership abilities, and expertise in managing high-performance network environments.The successful candidate will be responsible for leading a team of network...


  • Islamabad, Islamabad, Pakistan Excellcomm Full time

    About the Position:We are seeking an experienced Manager of Technical Operations to lead our technical operations department. As a key member of our team, you will be responsible for managing a team of engineers in Pakistan, designing and implementing wireless networking solutions for our ATMs, and ensuring seamless connectivity and remote monitoring.Key...


  • Islamabad, Islamabad, Pakistan Cybernet - Lakson Group of Companies Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to provide exceptional first-line technical support to our users. The ideal candidate will have a strong understanding of IT infrastructure and be able to effectively troubleshoot and resolve hardware, software, and network issues.About the RoleProvide technical assistance via phone,...


  • Islamabad, Islamabad, Pakistan Syntax Scientific Full time

    About Our TeamAt Syntax Scientific, we value technical expertise and a customer-centric approach. As a Site Operations Specialist, you will be part of a dynamic team that prioritizes innovation and collaboration.Job SummaryThis is an exciting opportunity to join our team as a Technical Support Professional, where you will play a crucial role in ensuring the...


  • Islamabad, Islamabad, Pakistan Allama Iqbal University Full time

    RequirementsTo be considered for this role, you must have:A 2nd class graduation in computer science, software engineering, IT, or telecom engineering from a HEC recognized university.At least 4 years of experience in database/software/web/video conferencing/IT operations/e-learning/networks/data center/security implementation, operations, and support in...


  • Islamabad, Islamabad, Pakistan HR Manager Full time

    Job ResponsibilitiesThe successful candidate will be responsible for:Cyber Security: Overseeing cyber security across various products, services, infrastructure, networks, and applications to safeguard the company, customers, and partners.Incident Response: Responding to complex security incidents and developing strategies to mitigate risks.Risk Management:...


  • Islamabad, Islamabad, Pakistan Futuresol Tech Full time

    Futuresol Tech is seeking a skilled Technical Support Specialist to join our team. This role involves providing exceptional support to clients via phone, remote access, and messaging platforms.Key ResponsibilitiesConduct on-site training sessions at client premises, ensuring that software applications are utilized effectively.Create comprehensive user...


  • Islamabad, Islamabad, Pakistan UCE Telecom Full time

    Position DescriptionThe Technical Survey Team Lead will oversee teams, coordinate with Huawei, and ensure the success of UCE Telecom's operations.ResponsibilitiesManage teams and allocate tasks.Create reports for CER, LOS, and TSSR.Leadership AbilitiesThis role requires effective leadership skills and at least 2 years of experience in team management.


  • Islamabad, Islamabad, Pakistan Al-Shams Technologies Full time

    Job Title: Technical Support SpecialistJob Summary:Al-Shams Technologies is seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in information technology, with a focus on providing technical support, troubleshooting, and maintaining IT systems.Key Responsibilities:Technical Support:Provide...


  • Islamabad, Islamabad, Pakistan Gaichu Management Services Pvt Ltd. Full time

    At Gaichu Management Services Pvt Ltd., we are seeking a talented Operations Support Manager to join our team. This role plays a pivotal part in ensuring seamless service delivery to our esteemed clients.Key Responsibilities:Resource Allocation: Allocate resources effectively to meet customer service level agreements, promoting continuous improvement of...