E-Commerce Customer Experience Specialist

3 hours ago

Lahore, Punjab, Pakistan beBeeCustomerSupport Full time £25,000 - £40,000
We're seeking an E-Commerce Support Expert to handle customer inquiries, returns and disputes across multiple marketplaces.

Our ideal candidate has excellent English communication skills, strong analytical ability and a passion for solving problems.

Main Responsibilities:
  • Handle customer inquiries, messages and cases across Amazon and eBay
  • Communicate clearly and professionally with customers in written English
  • Respond to customer questions regarding orders, shipping, returns, refunds and product information
  • Manage return requests and coordinate with couriers
  • Analyze customer cases, order data and account health metrics to identify issues and resolve disputes quickly
  • Proactively handle Amazon A-to-Z claims, eBay Item Not As Described (INAD) cases, return disputes, cancellations and feedback
  • Monitor account health on Amazon and eBay, including Order Defect Rate (ODR), Customer Service Metrics and Seller Performance Standards
  • Collaborate with internal teams (warehouse, fulfillment, suppliers) to ensure smooth operations
  • Document customer service processes and contribute to the development of SOPs for future growth
  • Stay updated on Amazon, eBay and marketplace policy changes to ensure full compliance
Key Requirements:
  • Excellent English communication skills (written)
  • Strong analytical and problem-solving skills – ability to analyze situations and recommend effective solutions
  • Tech-savvy – comfortable using online tools, spreadsheets and marketplace platforms
  • Familiarity with Amazon Seller Central, eBay Seller Hub and their dispute resolution systems would be preferred
  • Experience managing returns and coordinating with couriers
  • Strong attention to detail and organizational skills
  • Ability to work independently, manage multiple tasks and meet deadlines
About the Role:

This is a fantastic opportunity to join our e-commerce team and make a real impact on our customers' experiences. If you have a passion for delivering exceptional customer service, we'd love to hear from you

What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • The chance to work with a dynamic and growing e-commerce business

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