Claims Handling Professional

3 days ago


Karachi, Sindh, Pakistan Horizon Technologies Full time
Key Responsibilities:
  • Verify Warranty Claims: Ensure that all warranty claims meet legal and regulatory requirements, and that company policies are adhered to.
  • Coordinate with Customers and Vendors: Communicate with customers to obtain necessary information for warranty claims and ensure proper understanding of return procedures. Liaise with suppliers or manufacturers regarding defective products and arrange for replacements, repairs, or refunds as necessary.
  • Maintain Accurate Records: Document all RMA transactions, including customer details, product information, issue descriptions, and claim status.
  • Analyze Warranty Claim Trends: Track and report on warranty claim trends, issues, and resolution time to help identify root causes and improve the warranty process.

This role requires light physical work (inspecting returned products) and may involve working late hours (5:30 pm - 2:30 am). Remote working arrangements will be considered, requiring a separate workspace and specific equipment.



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