
End-to-End Claims and CX Professional
5 days ago
About the Position:
This is a full-time onsite role that requires a proactive and detail-oriented professional with a user-centric mindset and strong background in claims management, process optimization, and customer experience.
Responsibilities:
- Oversee the end-to-end user experience and claims processes, ensuring exceptional service delivery and operational efficiency.
- Manage the claims team, providing guidance and support to ensure efficient claims processing.
- Monitor customer feedback and satisfaction metrics, identifying areas for improvement and implementing corrective actions.
Requirements:
- Bachelor's or Master's degree in Business or a relevant field.
- Proven experience in customer service, experience management, claims operations, or data analysis, preferably in the insurance or insurtech industry.
Preferred Qualifications:
- Leadership experience with a track record of managing cross-functional teams.
- Familiarity with customer experience best practices, claims management processes, and data analytics methodologies.
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