Customer Service Representative

2 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
Phone Banking Officer Role

We are seeking an experienced Phone Banking Officer to join our team. As a Phone Banking Officer, you will be responsible for providing exceptional customer service by handling phone inquiries and resolving issues promptly.

  • You will respond to customer inquiries regarding bank products, services, and account information.
  • You will assist customers in opening new accounts, processing transactions, and addressing account-related concerns.
  • You will cross-sell relevant bank products and services to customers.
About the Role

This is a challenging and rewarding role that requires strong communication skills, attention to detail, and the ability to work under pressure.

Key Responsibilities
  • Provide customer service via phone calls.
  • Handle customer inquiries and resolve issues promptly.
  • Assist with account opening, transaction processing, and account maintenance.
  • Cross-sell relevant bank products and services.
What We Offer

We offer a competitive salary package, opportunities for career growth and development, and a dynamic work environment.

We value our employees' contributions and recognize their hard work and dedication. Our goal is to create a positive and supportive work environment that encourages collaboration and innovation.

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Able to work under pressure and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Ability to learn and adapt quickly.
Benefits

We offer a range of benefits to support your physical and mental well-being, including:

  • Mental health support.
  • Fitness programs.
  • Wellness initiatives.

We believe that our employees are our greatest asset, and we strive to provide a work environment that is safe, healthy, and inclusive.

Please note that this job description is a general outline of the role and responsibilities. Specific duties and expectations may vary depending on the location and business needs.

In order to deliver excellent service to our customers, we require all employees to demonstrate our core values: integrity, respect, teamwork, and accountability.

We are committed to equal employment opportunities and welcome applications from diverse candidates.

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