Ecommerce Support Expert

1 day ago

Multan, Punjab, Pakistan beBeeCustomerService Full time £25,000 - £40,000
E-Commerce Customer Service Specialist Job Description

Are you passionate about delivering exceptional customer experiences in the e-commerce space? Do you have excellent communication and analytical skills, with a knack for resolving disputes quickly?

We're looking for a highly motivated E-Commerce Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for handling customer inquiries, messages, and cases across various marketplaces.

Key Responsibilities:
  • Customer Inquiry Resolution: Handle customer complaints, concerns, and feedback in a professional and timely manner.
  • Order Management: Resolve order-related issues, including cancellations, returns, and refunds.
  • Communication: Communicate clearly and effectively with customers via phone, email, or chat.

Requirements:

  • Excellent Communication Skills: Possess strong written and verbal communication skills, with the ability to articulate complex issues clearly.
  • Analytical and Problem-Solving Skills: Demonstrate strong analytical and problem-solving skills, with the ability to think critically and resolve disputes efficiently.

Benefits:

  • Opportunity to Grow: Develop your skills and expertise in a dynamic and rapidly evolving industry.
  • Competitive Compensation: Receive competitive compensation and benefits packages.

Others:

  • Collaborative Team Environment: Work collaboratively with internal teams to ensure smooth operations and achieve business objectives.

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