Expert Technical Support Professional
22 hours ago
This position is for a highly skilled and dedicated professional who will serve as the primary point of contact for clients, providing exceptional technical support and ensuring seamless onboarding. The Technical Support Advisor will work closely with the account management team to resolve complex technical issues and collaborate with internal teams to deliver top-notch customer experiences.
Key Responsibilities:- Provide expert technical assistance to clients via phone, email, or chat.
- Analyze and troubleshoot intricate technical problems related to software, hardware, and system integrations.
- Collaborate with cross-functional teams to develop solutions that meet client requirements.
- Maintain strong relationships with clients to ensure long-term satisfaction.
- Demonstrate strong problem-solving skills with a focus on efficiency and effectiveness.
- Exhibit excellent communication and interpersonal skills to engage with diverse stakeholders.
- Show ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
- Display working knowledge of SQL, JavaScript, databases, APIs, and HTML.
- Previous experience in technical support or integration roles, preferably in a client-facing capacity.
- Ongoing opportunities for continuous learning and professional growth.
- A competitive salary and benefits package.
- A collaborative, innovative, and fast-paced work environment.
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