Customer Relationship Specialists

7 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Title: Customer Relationship Specialists

Description:

We are looking for skilled professionals to manage large amounts of inbound and outbound calls in a timely manner. This role involves following established communication scripts when handling different topics, identifying customers' needs, clarifying information, researching every issue, and providing solutions and/or alternatives.

The ideal candidate will seize opportunities to upsell products when they arise and build sustainable relationships with customers by taking the extra mile. They will also be responsible for keeping records of all conversations in a comprehensible way and meeting personal/team qualitative and quantitative targets.

Responsibilities:

  • Manage large amounts of inbound and outbound calls
  • Follow communication scripts
  • Identify customers' needs and provide solutions
  • Seize opportunities to upsell products
  • Build sustainable relationships with customers
  • Keep records of conversations
  • Meet personal/team targets

Requirements:

To succeed in this role, you should have good listening and spoken skills, previous experience in a customer support role, strong phone and verbal communication skills, familiarity with CRM systems and practices, customer focus, adaptability to different personality types, and the ability to multi-task, set priorities, and manage time effectively.

Location: Telecommunications industry



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