Customer Relationship Specialist

4 weeks ago

Islamabad, Islamabad, Pakistan Pacsquare Technologies Full time
Customer Relationship Specialist
Pacsquare Technologies, Pakistan

Under general supervision, in a 24/7 in-bound call center environment, Customer Relationship Specialists will provide support and problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Support will be provided by clearly communicating solutions in a user-friendly, professional manner. This is an excellent opportunity for fresh graduates who are willing to work in a competitive environment in rotating shifts. Regular trainings will be provided.

  • Duties and Tasks/Essential Functions:
  • Follow standard processes and procedures;
  • Identify and escalate priority issues per Client specifications;
  • Accurately process and record call transactions using a computer and designated tracking software;
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business;
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates
  • Ability to speak and write clearly and accurately in English;
  • Demonstrated proficiency in typing and grammar;
  • Knowledge of relevant software computer applications and equipment;
  • Knowledge of customer service principles and practices;
  • Willingness to co-operate with others and work to the greater good;
  • Multi-tasking capabilities;
Job Specification
  • Ability to speak and understand the English Language well
  • Excellent Comprehension and Selling Skills
  • Basic Computer Skills
  • High Energy and a Positive Attitude
  • Exemplary Attendance and Punctuality
  • Flexibility and a Team Player
  • Has multi-tasking ability and keeps his calm under pressure.
  • Problem solving capabilities

Conditions:

  • Must be able to sit for long periods of time
  • Position requires use of headset/microphone

The performance will be measured on the basis of an employee's ability to identify and assess customers' needs to achieve satisfaction

Information Technology and Services - Islamabad, Pakistan

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