
Customer Relationship Specialist
2 weeks ago
Pacsquare Technologies, Pakistan
Under general supervision, in a 24/7 in-bound call center environment, Customer Relationship Specialists will provide support and problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Support will be provided by clearly communicating solutions in a user-friendly, professional manner. This is an excellent opportunity for fresh graduates who are willing to work in a competitive environment in rotating shifts. Regular trainings will be provided.
- Duties and Tasks/Essential Functions:
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business;
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates
- Ability to speak and write clearly and accurately in English;
- Demonstrated proficiency in typing and grammar;
- Knowledge of relevant software computer applications and equipment;
- Knowledge of customer service principles and practices;
- Willingness to co-operate with others and work to the greater good;
- Multi-tasking capabilities;
- Ability to speak and understand the English Language well
- Excellent Comprehension and Selling Skills
- Basic Computer Skills
- High Energy and a Positive Attitude
- Exemplary Attendance and Punctuality
- Flexibility and a Team Player
- Has multi-tasking ability and keeps his calm under pressure.
- Problem solving capabilities
Conditions:
- Must be able to sit for long periods of time
- Position requires use of headset/microphone
The performance will be measured on the basis of an employee's ability to identify and assess customers' needs to achieve satisfaction
Information Technology and Services - Islamabad, Pakistan
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