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Support Operations Manager
2 weeks ago
This role involves leading the customer support team to deliver exceptional experiences, resolving complex issues, and enhancing overall performance.
We are looking for a seasoned professional who can drive change, develop strong relationships, and ensure seamless communication across all channels.
Key Responsibilities:- Customer Support Strategy & Planning
- Critical Issue Identification & Mitigation
- Talent Development & Coaching
- KYC Compliance & Risk Management
- Process Improvement & Innovation
- Change Management & Adoption
- Proven track record of success in customer-facing roles, with a minimum of 5 years of experience.
- Excellent leadership, communication, and problem-solving skills.
- Familiarity with industry-specific regulations, such as KYC.
- Ability to think creatively and develop innovative solutions.
- Strong analytical skills and proficiency in data-driven decision-making.