Operations Lead Customer Support

9 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description

The Assistant Manager will be responsible for leading and managing the daily operations of the center, including meeting and setting customer service targets as well as planning areas of improvement or development.

Responsibilities
  1. Responsible for the performance of the support center: Managing the daily operations of the support center, setting and meeting performance targets for speed, efficiency, sales and quality.
  2. Responsible for managing the team: Organizing staffing including shift patterns and the number of staff required to meet demand, reviewing the performance of staff.
  3. Responsible for the quality of the support center: Monitoring random reviews and customer support emails to improve quality, minimizing errors and track operative performance.


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