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E-Commerce Support Specialist
4 days ago
Job Overview
We are looking for an experienced E-Commerce Support Specialist to provide exceptional customer support to our clients' customers. The ideal candidate will have a proven track record in customer service, excellent communication skills, and hands-on experience with Shopify.
Responsibilities and Expectations
- Deliver prompt and professional responses to customer inquiries via multiple channels.
- Utilize Shopify's features to assist customers with orders, returns, and exchanges.
- Resolve product and order issues efficiently using Shopify and related tools.
- Offer personalized product recommendations to enhance customer satisfaction.
- Maintain accurate records of customer interactions and feedback in our CRM system.
- Collaborate with cross-functional teams to improve service quality and customer loyalty.
- Stay up-to-date on product knowledge, policies, and promotions.
Requirements
- Demonstrated success in customer-facing roles, preferably in e-commerce.
- In-depth knowledge of Shopify, including order management and customer support capabilities.
- Superior communication skills, both written and verbal.
- Able to navigate complex customer situations with tact and diplomacy.
- Exceptional organizational skills and attention to detail.
- Proficient in using CRM software and other support tools.
- Familiarity with other e-commerce platforms is a plus.
- Knowledge of digital marketing and customer service best practices.
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