E-Commerce Support Specialist

4 days ago


Lahore, Punjab, Pakistan TalentHue Full time

Job Overview

We are looking for an experienced E-Commerce Support Specialist to provide exceptional customer support to our clients' customers. The ideal candidate will have a proven track record in customer service, excellent communication skills, and hands-on experience with Shopify.

Responsibilities and Expectations

  • Deliver prompt and professional responses to customer inquiries via multiple channels.
  • Utilize Shopify's features to assist customers with orders, returns, and exchanges.
  • Resolve product and order issues efficiently using Shopify and related tools.
  • Offer personalized product recommendations to enhance customer satisfaction.
  • Maintain accurate records of customer interactions and feedback in our CRM system.
  • Collaborate with cross-functional teams to improve service quality and customer loyalty.
  • Stay up-to-date on product knowledge, policies, and promotions.

Requirements

  • Demonstrated success in customer-facing roles, preferably in e-commerce.
  • In-depth knowledge of Shopify, including order management and customer support capabilities.
  • Superior communication skills, both written and verbal.
  • Able to navigate complex customer situations with tact and diplomacy.
  • Exceptional organizational skills and attention to detail.
  • Proficient in using CRM software and other support tools.
  • Familiarity with other e-commerce platforms is a plus.
  • Knowledge of digital marketing and customer service best practices.


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