Director of Customer Experience

5 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Specifications:

  • Bachelor's Degree (or higher preferred) or equivalent experience.
  • Strong technical understanding.
  • 5+ years managing teams.
  • 5+ years working in a contact center role.
  • 5+ years' experience managing a Client Contact center in a 24/7 environment.
  • Proven ability to manage and support off-hours work activities.
  • Demonstrable excellent English communication and interpersonal skills.
  • Ability to communicate effectively up and down the chain of leadership.
  • Works with a sense of urgency.
  • Excellent analytical skills with ability to help troubleshoot problems and find root causes.
  • Ability to adapt to changing situations with ease.
  • Team player with strong desire to assist and share knowledge.
  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint).
  • Professional with ability to properly handle confidential information.
  • Ability to work well independently and in a team environment.
  • Ability to handle multiple tasks, prioritize, and meet deadlines.
  • Ability to work within a matrix organization.
  • Flexible schedule to work evenings and weekends, as needed; On-call availability – must be willing to carry cell phone and check email during off-hours.
  • Must be able to sit and use a computer keyboard for extended periods.
  • Must have ability to positively handle/manage stress, such as high work volume and frequent change.
  • Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones.

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