Customer Experience Director

3 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Key Responsibilities
  • Lead and manage a team of Baristas and Shift Supervisors to deliver exceptional customer experiences and drive sales growth.
  • Maintain high standards of quality, service, and cleanliness in our café.
  • Develop and implement effective strategies to drive business growth and improve profitability.
  • Provide coaching, mentoring, and development opportunities to team members to enhance their skills and knowledge.
  • Build strong relationships with colleagues, customers, and suppliers to promote a positive and supportive work environment.
Requirements
  • Proven experience as a Café Manager or in a similar leadership role.
  • Excellent management and leadership skills, with the ability to motivate and inspire team members.
  • Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues and customers.
  • Deep understanding of the coffee industry and current market trends.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.

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