E-commerce Sales and Support Professional
19 hours ago
We are seeking a highly organized, tech-savvy individual to join our remote team as a Virtual Sales and Support Assistant. This role will involve providing exceptional sales and customer support that drives conversions and builds loyalty for e-commerce brands.
Key Responsibilities:- Provide real-time support to customers via live chat, email, SMS, and phone
- Recommend products and assist in purchase decisions
- Manage order inquiries, including shipping, tracking, returns, and refunds
- Update CRM tools and track customer interactions accurately
- Represent each e-commerce brand in a way that reflects their tone and values
- A minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
- Excellent written and verbal communication skills
- Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
- Ability to work independently in a fast-paced environment
- A personal PC or laptop with an i5 processor or higher
- A stable internet connection with a minimum of 15 Mbps upload and download speeds
- Performance-based raises and commission opportunities
- Paid time off
- Monthly health stipend or HMO coverage
- Recognition bonuses for outstanding performance
- 100% remote setup with a supportive team environment
We value our employees and offer opportunities for career growth and development.
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