
Client Service Director for Marketing Solutions
5 days ago
Zag Outsourcing is a leading provider of outdoor advertising solutions. We are committed to delivering exceptional service to our clients, ensuring their success in the market.
Job Description:- We are seeking a skilled Client Service Manager to oversee multiple sites in Karachi, providing strategic direction to ensure alignment with organizational policies and applicable laws.
- This role requires strong leadership skills to manage teams effectively, collaborating with internal departments to meet service requirements and providing instructions for timely execution.
- Foster a deep understanding of customer needs, identifying opportunities for product improvement and optimized channel usage.
- Maintain high standards of quality by monitoring performance metrics and implementing continuous improvement initiatives.
- Proficient in handling complaints and administrative matters.
- Must be highly customer-focused, proactive, and service-oriented.
- Demonstrate excellent communication and interpersonal skills.
- Able to meet deadlines and work under pressure.
- Flexible with working hours, including potential late shifts.
- Frequent travel is required for this role.
- Able to develop and mentor team members professionally.
- Fluent in spoken and written English.
- Basic computer literacy.
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