Front Desk Operations Manager

10 hours ago


Karachi, Sindh, Pakistan beBeeCustomer Full time 6,000,000 - 15,000,000
Front Desk Operations Manager

We are seeking a dynamic and customer-focused front office professional to oversee the smooth operation of our front desk.

About the Role
  • Manage front office functions, including check-in/check-out procedures, guest inquiries, and reservation handling.
  • Provide exceptional customer service, addressing guest concerns promptly and professionally.
  • Supervise and mentor front desk staff, fostering a collaborative and efficient work environment.
  • Oversee cash handling procedures and maintain accurate financial records.
  • Collaborate with other departments to ensure seamless guest experiences.
Key Responsibilities
  1. Implement and maintain standard operating procedures for front office operations.
  2. Monitor and optimize front office performance metrics.
  3. Ensure compliance with safety regulations and industry standards.
  4. Handle VIP guests and special requests with utmost care and attention to detail.
Requirements
  • Bachelor's degree in Hospitality or a related field.
  • Candidates with extensive experience in the hotel industry and strong market connections are preferred.


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