Client Service Associate
1 day ago
About the Role:
The Client Services Associate will work directly with clients to help optimize their workflows and streamline their research and data analysis needs. This role is ideal for individuals who are dedicated to providing exceptional client support and have a passion for finance.
The role consists of on-the-job learning and training that covers a comprehensive curriculum focusing on Fixed Income, Capital Markets, the S&P Capital IQ Pro platform, and Office Plug-in. Following approximately 1-2 months of initial training, you will begin to support clients over the phone, via web chats, and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data content, learn about our customer segments, and gain exposure to additional S&P Global platforms.
Once certified, the role will also include proactively reaching out to clients to deliver training on our various product offerings. This involves developing an understanding of the client's workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range.
What's in it for you:
This role offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. You will develop your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. The role also provides opportunities to work with a broad range of clients including major investment banks, private equity firms, insurance companies, corporates, and investment managers from all over the world.
This role provides on-the-job training and networking opportunities that will prepare you for a successful career with S&P Global Market Intelligence. Potential pathways include Customer Success, Sales, Relationship Management, Product Specialist roles, and more.
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