
Client Relations Manager
5 days ago
A highly skilled Business Support Specialist is required to drive business growth and customer satisfaction. The ideal candidate will possess excellent communication, problem-solving, and analytical skills.
Job Overview:
The role involves providing proactive support to customers, managing logistics and administrative tasks, and contributing to process improvements.
Key Responsibilities:
- Develop and maintain strong relationships with customers, partners, and internal stakeholders.
- Manage customer communications, data, and CRM system.
- Drive lead generation activities, handle quotations, and facilitate follow-ups.
- Oversee post-sales activities, including returns, claims, and corrective actions.
- Collaborate with Account/Sales Managers on contract management, sales data, and opportunity development.
- Monitor payment collection processes, oversee goods in transit, and manage credit limits.
- Identify opportunities for process improvements and contribute to workflow development.
- Ensure smooth order processing from receipt to delivery and payment collection.
Requirements:
- Degree in Business Administration, IT, or a related field.
- Exceptional written and verbal communication skills in English.
- Proven teamwork and coordination abilities.
- Familiarity with sales and commercial practices.
- Proficiency in CRM system management.
What We Offer:
- Paid leaves and bonuses.
- Transport allowance.
- Mobile and internet allowances.
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