
Client Relations Specialist
2 days ago
We are seeking a highly skilled Client Relations Specialist to join our team. As a key member of our client servicing team, you will be responsible for building and maintaining strong relationships with our clients.
Key Responsibilities- Client Relationship Building: Develop and maintain strong relationships with clients by understanding their business objectives, challenges, and needs.
- Team Leadership: Lead, mentor, and develop a team of client servicing executives, ensuring high performance and professional growth.
- Project Management: Oversee the planning, execution, and delivery of client projects, ensuring they are completed on time, within scope, and to the highest standard.
- Strategic Planning: Develop strategic plans to improve client services, enhance client satisfaction, and drive account growth.
- Communication: Act as the primary point of contact for key clients, facilitating clear and effective communication between clients and internal teams.
- Issue Resolution: Address and resolve client issues and concerns promptly, ensuring positive outcomes and maintaining client trust.
- Reporting: Prepare detailed reports on project status, performance metrics, and client feedback, providing insights and recommendations for improvement.
- Industry Knowledge: Stay informed about industry trends and client markets to offer valuable insights and recommendations.
- Account Growth: Identify opportunities for account growth and new business development and support the preparation of proposals and pitches.
Full-time
Seniority LevelMid-Senior level
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