E-commerce Customer Support Specialist

2 days ago


Islamabad, Islamabad, Pakistan TalentPop App Full time

We are seeking a highly organized and sales-savvy Customer and Sales Engagement Specialist to join our team at TalentPop App. This is a unique opportunity to work in a fast-paced, remote work environment and contribute to the growth of our e-commerce company.

Responsibilities:
  • Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
  • Product Guidance: Provide personalized product recommendations and address shopping-related concerns.
  • Order Management: Track and manage orders, ensuring timely updates and resolutions.
  • Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
Requirements:
  • 1+ year of experience in customer service, sales, or e-commerce.
  • Strong communication and problem-solving skills.
  • Familiarity with platforms like Shopify and CRM tools.
Benefits:
  • $5/hour plus commissions and annual increases.
  • Paid time off and HMO coverage.
  • Performance and recognition incentives.
  • Permanent work-from-home setup.


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