Phone Banking Team Supervisor

5 days ago


Saddar Town, Pakistan Career Consultants Inc Full time

About the Role:

We are seeking an experienced Customer Service Management Executive to lead our Phone Banking Team. As a key member of our management team, you will be responsible for developing and implementing call center systems, technologies, and strategies. This includes supervising daily operations, promoting a positive image, and providing coaching and mentoring to staff.

  • Develop, implement, enhance and support call center systems, technologies and strategies.
  • Oversee daily operations, promote a positive image, and provide supervision and guidance to staff.
  • Participate in marketing campaigns and product launches, attain sales, quality control and customer service goals.
  • Perform direct supervisory duties and coordinate staff coverage in all related areas.


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