Digital Banking Specialist

21 hours ago


Lahore, Punjab, Pakistan Allied Bank Limited Full time
Job Overview

At Allied Bank Limited, we are seeking a highly skilled and experienced Senior Officer E-Commerce to join our Digital Banking Group. The ideal candidate will have a strong background in product development and management, leadership, and communication.

Key Responsibilities
  • Implement E-Commerce Merchant Acquiring Strategy: Assist in the successful implementation of our E-Commerce merchant acquiring strategy by supporting end-to-end product management life cycle.
  • Merchant Management Integration: Ensure seamless integration with payment schemes / gateways to align the product with our business goals.
  • Customer Experience Improvement: Conduct data analysis to generate data-driven market insights, thereby improving the customer experience.
  • Vendor Agreements and SLAs: Assist in the preparation of Vendor Agreements and Service Level Agreements (SLAs).
  • Merchant Acquiring Portfolio Growth: Support in building and maintaining a profitable Merchant Acquiring portfolio.
  • Business Propositions: Identify new business trends, conduct comparative analysis of the market, and evaluate major competitors to formulate new business propositions.
  • Customer Service: Ensure timely resolution of customer service issues and complaints – both internal and external – and achieve defined service standards.
  • Business Ventures and Collaborations: Explore new business ventures and collaborations with FinTechs for business growth.
  • Relationship Building: Build and maintain strong relationships with merchants and other key business relationships to achieve key milestones.
  • Fraud Management: Ensure the Fraud to sales ratio is well below the given threshold by schemes.
  • Periodic Reporting: Ensure timely and accurate submission of periodic reporting to relevant authorities.
  • Operational Matters: Liaise with internal and external customers and regulators on operational matters.
  • Controls and Policies: Update and develop controls, policies & procedures, manuals/SOPs and ensure their implementation.
Required Skills and Qualifications
  • Product Development and Management: Strong skills in product development and management.
  • Leadership and Motivation: Excellent leadership, motivational, team building, interpersonal and communication skills.
  • Analytical and Problem-Solving Skills: Strong analytical, critical thinking and multi-tasking skills.
  • Decision-Making and Pressure Management: Ability to work under pressure, problem solving and decision-making skills.
  • Policies and Procedures Knowledge: Strong knowledge of policies and procedures in regard to regulators, payment schemes, internal policies & banking operations.
  • User Needs Understanding: Understanding and representing the user needs.
Qualifications and Experience

Preferably a Master's or at least a Bachelor's degree from a reputed university. Preferably one (01) – three (3) years' experience in the relevant field.



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