Remote Technical Support Specialist

2 weeks ago


Lahore, Punjab, Pakistan Elogixit Full time

About the Role

We are seeking an experienced IT Support Professional with expertise in network administration to join our team. This role involves delivering top-notch remote support to a diverse range of users, including internal staff and esteemed clients.

Key Responsibilities

  • Deliver Remote Support: Provide expert-level support to users, addressing technical issues and ensuring seamless operations.
  • Troubleshoot Complex Issues: Diagnose and resolve complex technical issues, applying advanced problem-solving skills.
  • Collaborate with Team Members: Work closely with other IT staff and departments to ensure effective communication and collaboration.

Requirements

  • Technical Skills: Proficiency in operating systems, networking, server management, cloud services, scripting, security, backup and recovery, and hardware troubleshooting.
  • Experience: Typically 3-5 years of experience in a similar role, with a strong background in IT support and project management.
  • Soft Skills: Strong analytical and problem-solving skills, excellent verbal and written communication skills, strong customer service orientation, and ability to work effectively with end-users.


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