Account Resolution Expert

2 days ago

Rawalpindi Cantonment, Pakistan beBeeResolution Full time $60,000 - $85,000
Key Role Summary:

This Account Resolution Expert position is a crucial part of our Finance team. We are seeking an experienced and detail-oriented professional to serve as the primary point of contact for all collections-related inquiries.

Job Description:

We need a skilled specialist to manage accounts receivable, assist customers with account issues, clarify invoice details, and ensure timely collection of outstanding payments. The ideal candidate will have strong analytical skills, excellent communication abilities, and a customer-centric mindset.

Required Skills and Qualifications:
  • A minimum of 1–2 years of experience in a collections or customer-facing role
  • Strong written and verbal communication skills
  • A high level of attention to detail, organization, and vigilance
  • The ability to manage time effectively and work under pressure in a fast-paced environment
  • Proficiency with spreadsheets (Excel/Google Sheets) and strong computation abilities
  • The ability to adapt to shifting priorities and work independently or as part of a team
Responsibilities:
  1. Analyse and reconcile customer accounts, including reviewing historical invoices, payments, chargebacks, refunds, credits, and write-offs.
  2. Serve as the primary point of contact for customers regarding account balance (CM/DM/Payment/Invoice).
  3. Proactively and reactively address billing concerns, including subscription fees and one-time charges.
  4. Manage high call volumes, handling both inbound and outbound calls.
  5. Utilize Salesforce and Zuora to investigate and resolve payment issues.
Benefits:
  • Critical thinking and problem-solving skills
  • Effective time management and prioritization
  • Excellent communication and interpersonal skills
  • A proactive and adaptable approach
What You Will Achieve:

You will play a critical part in managing accounts receivable, ensuring accurate period cutoffs, and collaborating cross-functionally with Sales, Customer Success, and Fulfilment teams. Your expertise will enhance customer satisfaction, drive business growth, and contribute to the company's success.

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