Expert Application Support Specialist

6 days ago


Hyderabad City Taluka, Pakistan beBee Careers Full time

GSPANN is a global leader in digital transformation, and we're currently seeking Support Engineers with expertise in application support, incident management, and monitoring.

Role Overview

The ideal candidate will have hands-on experience with technologies like .NET, TypeScript, and Application Performance Monitoring (APM) tools such as Dynatrace, Datadog, and Splunk, along with a solid understanding of IT Service Management (ITSM) processes.

Key Responsibilities
  • Provide technical support for applications built on .NET and TypeScript.
  • Follow ITIL and ITSM processes for incident, change, and problem management.
  • Monitor and optimize application performance using Dynatrace, Datadog, and other APM tools.
  • Analyze logs and monitor system behavior using Splunk to identify and troubleshoot issues.
  • Execute ad hoc support tasks and jobs as needed to maintain application functionality.
Requirements
  • 4+ years of experience in application support with in-depth knowledge of ITIL/ITSM processes.
  • Proficiency in .NET and TypeScript.
  • Hands-on experience with APM tools like Dynatrace and Datadog.
  • Familiarity with Splunk for log analysis and monitoring.
  • Strong problem-solving and analytical abilities.
  • Effective communication and organizational skills.
  • Capable of handling multiple priorities and resolving issues efficiently.
We Offer
  • A collaborative and dynamic work environment.
  • Ongoing training and professional development opportunities.
  • A comprehensive benefits package.


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