Customer Liaison Professional

2 days ago

Saddar Town, Pakistan beBeeCustomerSupport Full time $60,000 - $80,000
Customer Support Specialist

As a key team member, you will be responsible for delivering exceptional service to our clients.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries and technical issues via email, chat, and phone.
  • Troubleshoot and resolve technical problems related to our suite of products.
  • Ensure all support tickets are resolved in a timely manner, adhering to Service Level Agreements.
  • Serve as the point of contact between clients and internal teams (Customer Success, Product, Engineering) to escalate and resolve complex issues.
  • Maintain clear and concise documentation of customer interactions and resolutions within the CRM (Salesforce.com).
Process Improvement & Client Experience
  • Identify recurring customer issues and collaborate with cross-functional teams to address root causes.
  • Document and update support processes to improve efficiency and customer satisfaction.
  • Gather and report customer feedback to the Product and Engineering teams for continuous product improvement.
Collaboration & Communication
  • Work closely with the North American Customer Success team to ensure a seamless client experience.
  • Communicate effectively with clients, providing updates and solutions on technical issues and product queries.
  • Participate in regular team meetings to stay aligned on ongoing client needs and support initiatives.
Qualifications
  • Minimum 3 years of experience in a customer support role, with a strong understanding of relevant tools and technologies.
  • Experience working in SaaS-based environments is strongly preferred.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues.
  • Excellent communication skills in English (both written and verbal) with the ability to explain technical information clearly.
  • Experience with CRM tools such as Salesforce.com, Intercom, or similar platforms.
  • Ability to work Eastern Standard Time (EST) hours to support North American clients.
  • Strong organizational skills with a customer-first mindset.
Preferred Qualifications
  • Experience working with North American clients in a support or technical troubleshooting capacity.
  • Familiarity with the advertising technology or SaaS-based products.
  • Experience providing technical support for B2B clients and working in a fast-paced environment.

Our company values collaboration and open communication. We provide best-in-class advertising intelligence solutions to media companies and advertising agencies across North America. If you have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity

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