Client Services Experience Specialist

2 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Client Services Officer Job Description

We are seeking a highly skilled and friendly Client Services representative to make our clients feel valued and supported.

  • Fostering positive client relations, managing inquiries, and directing customer complaints to relevant departments.
  • Ensuring a professional client service experience through prompt communication and assistance.

The ideal candidate will have extensive experience in client services and demonstrate a client-oriented approach.

Job Specifications:
  • Managing client inquiries via phone, email, online, or in person.
  • Directing client complaints or complex queries to relevant departments in a timely manner.
  • Providing technical assistance on products and services.
  • Expediting serious issues to management for prompt resolution.
  • Maintaining client records and documenting processes.
  • Identifying potential client services concerns and facilitating proactive intervention steps.
Requirements:

To be successful in this role, you should have:

  • Extensive experience in client services.
  • Demonstrated ability to foster positive client relations.
  • Excellent communication and problem-solving skills.
  • Able to work independently with minimal supervision.
What We Offer:

We offer a dynamic and supportive work environment that promotes growth and development. As a Client Services representative, you will have the opportunity to:

  • Develop your skills and knowledge in client services.
  • Work closely with cross-functional teams to deliver exceptional client experiences.
  • Contribute to the success of our organization through your efforts.
Data Protection:

Vendors collect data for various purposes, including storing and accessing information on devices, creating profiles for personalized advertising, and using profiles to select content and measure performance. Data collected includes IP addresses, non-precise location data, users' profiles, browsing and interaction data, privacy choices, device characteristics, probabilistic identifiers, device identifiers, precise location data, and authentication-derived identifiers.

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