Assistant Director Quality Assurance

5 days ago


Lahore, Punjab, Pakistan SupportFinity™ Full time

About the Role:

Are you a passionate leader looking to drive quality excellence in a fast-paced BPO environment? As a Senior Quality Assurance Manager at SupportFinity™, you will oversee the development and implementation of quality assurance strategies, leading cross-functional teams to optimize performance, compliance, and training initiatives.

Responsibilities:
  • Process Improvement: Refine quality assurance processes to enhance efficiency, productivity, and customer satisfaction.
  • Training and Development: Design and deliver comprehensive training programs to agents, focusing on performance enhancement, soft skills development, and compliance adherence.
  • Cross-Functional Collaboration: Foster strong relationships with various teams to identify process gaps, recommend improvements, and promote a culture of continuous improvement.
  • Reporting and Analytics: Generate detailed reports on QA performance, highlighting key metrics, trends, and areas for improvement to management and clients.


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