
Customer Service Representative
2 weeks ago
Key Responsibilities
- To receive and handle customer service inquiries and problems in a timely and professional manner.
- Attend to customers' calls, emails, or in-person visits, and respond to their queries and concerns.
- Collect relevant information from customers, including job requests and unit details.
- Prepare job cards and provide repair time and cost estimates to customers.
- Maintain follow-up with workshop and field supervisors to ensure updated repair status information.
Key Performance Indicators
- Achieve accurate and timely data entry in CSD software and submission to Head Office on a daily basis.
- Minimize repair turnaround time through efficient customer handling, parts arrangement, and data entry.
- Ensure 100% conformance related to complaints document retention.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Proficiency in computer applications, particularly CSD software, is essential. The candidate should also be able to maintain confidentiality and handle sensitive customer information discreetly.
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