Customer Services Officer

3 weeks ago


Sahiwal, Punjab, Pakistan Pak Elektron Limited. (PEL) Full time

To receive walk-in customers and handle service inquiries and problems.

Attend customers' telephone calls and book their complaints.

Collect all relevant information of the customer, unit and job request.

Prepare Job Cards and provide repair time and cost estimate to customers at the time of receiving the unit or booking field complaint.

Maintain follow-up and coordinate with workshop and field supervisor to maintain updated information on repair status.

Inform customer in case of change in repair time, cost or extent of agreed work.

Coordinate with workshop supervisors for delivery of unit to customer after repair.

Complete the job card in all respects after repair and forward to Accountant for invoicing.

Prepare and maintain necessary documents and reports.

Job Specification

Ensure accurate and timely data entry in CSD software and submission to Head Office on daily basis.

Minimize Repair Turn around Time through efficient customer handling, parts arrangement and data entry on daily basis and follow-up with ASC for in-time job completion.

Keep complaint record of complaints document, retain record up to defined period and ensure 100% conformance related to complaints document.

Location: Electrical/Electronic Manufacturing - Lahore, Pakistan

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