Client Channel Expert

14 hours ago


Lahore, Punjab, Pakistan Standard Chartered Full time
Key Responsibilities
  • Act as a service partner, working together with RMs, Product Sales, Operations, and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients.
  • Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs.
  • Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.

As a Service Excellence Specialist at Standard Chartered, you'll be responsible for driving continuous improvement of operational efficiency and effectiveness of processes to increase consistency of systems and processes.

You'll also provide quality support and advice to Relationship Managers (RM's) within all lending units located in Standard Chartered Bank Pakistan on all documentation related matters, including origination of documentation for customers where required.



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