Customer Success Portfolio Owner

2 days ago


Hyderabad City Taluka, Pakistan beBee Careers Full time

Job Description:

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This is a unique opportunity to be part of a dynamic team that empowers digital leaders to deliver exceptional, real-time data experiences. Our cloud-native database simplifies data architecture by unifying transactions and analytics.

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Main Responsibilities:

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  • Maintain a strong understanding of our database's core functionalities for diverse use cases.
  • Develop and communicate our value proposition and functionalities to customers.
  • Grow and manage a portfolio of customers with varying touchpoints.
  • Collaborate with cross-functional teams to maximize client value.
  • Lead customer interactions from implementation to renewals and growth discussions.
  • Provide internal advocacy for clients, offering valuable feedback.
  • Manage escalated ticket requests in collaboration with the Support team.
  • Share updates on products, events, and maintain internal reports.
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Requirements:

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  • Degree in a tech-related field or equivalent experience.
  • At least 5 years of experience in customer-facing roles involving Cloud technologies.
  • At least 3 years of experience in Database (SQL, noSQL, HTAP) and Cloud technologies.
  • Proven skills in project management, issue tracking, and accountability.
  • Excellent verbal skills for building strong relationships.
  • Strong presentation skills including leading customer-facing technical and business workshops.
  • Experience in escalation management and risk mitigation, showcasing business acumen.
  • Resourceful problem solver with innovative approaches.
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Benefits:

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  • New employee technology stipend.
  • Monthly cell phone and internet stipend.
  • Health and wellness benefits.
  • Catered lunches and Sodexo credit.
  • Flexible time off.
  • Volunteer time off.
  • Stock options.
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Work Details:

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  • Full-time employment.
  • Eligibility to work for an Indian-based employer.
  • Option for remote work in India or hybrid model.


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